Delete Your Account
You can delete your ClubHQ account and its associated personal data at any time. This page explains how to do it from inside the app, how to request deletion if you can't sign in and exactly what happens to your data.
Option 1: Delete from the app (fastest)
The quickest way is directly in the ClubHQ mobile app, on iPhone or Android:
- Open the ClubHQ app and sign in.
- Go to Settings (from the home screen).
- Scroll to Delete account and tap it.
- Confirm by entering your password. Your account is deleted immediately.
You can also delete your account from the ClubHQ web app under the same Settings area.
Option 2: Request deletion by email
If you can't access the app, email us from the address on your ClubHQ account and we'll delete it for you:
- Email: [email protected]
- Subject: Delete my ClubHQ account
- Include your club code so we can locate the account.
We verify the request comes from the account holder and complete the deletion within 30 days (usually much sooner).
What gets deleted
When your account is deleted, we remove the personal data tied to it, including:
- Your account and profile (name, email, display name, profile photo)
- Your availability responses and attendance records
- Your registered devices and push-notification tokens
- Your membership of any teams in the club
What we may keep, and for how long
A small amount of data may be retained after deletion, only where we are legally required to or where it is no longer linked to you:
| Data | Kept for | Why |
|---|---|---|
| Financial & transaction records | 7 years | UK tax law (HMRC) |
| Content posted to shared club spaces | May remain, shown without your name | To preserve other members' records (e.g. past results, group messages) |
| Backups & security logs | Up to 12 months | Rotated out on our normal schedule |
For full detail on how we handle personal data, see our Privacy Policy.
Questions
If anything is unclear or you need help, contact us at [email protected] or via our Support page.