Support
Need a hand with ClubHQ, found a bug or have a question about your club, account or data? Get in touch and we'll help.
We aim to reply within 2 to 3 working days. To help us help you quickly, include your club code, the device you're using (iPhone / Android) and a short description of what happened.
Common questions
How do I reset my password?
On the sign-in screen, enter your club code, then use the “Forgot password” link on the login step. We'll email you a reset code.
How do I delete my account?
Open the app, go to Settings → Delete account, and confirm with your password. You can also request deletion by email. Full details are on our account deletion page.
I'm a committee member: how do I run a match or training day from my phone?
Committee accounts can create and edit fixtures and training, take attendance, record results, publish team sheets and post announcements directly from the app. If an action is greyed out, your committee permissions may not include that area. Ask your club's owner to adjust them.
How is my data handled?
We explain exactly what we collect and why in our Privacy Policy. In short: we use your data to run your club, we don't sell it and you can delete your account at any time.
I was added to a club I don't recognise.
Club administrators can invite members by email. If you didn't expect this, email us and we'll help remove you.
Report a problem
Hit a bug or something that looks wrong? Email [email protected] with what you were doing, what you expected and what happened. Screenshots help a lot.